Loading... Please wait...

Our Newsletter


Solutions

IT-eCARE Support


IT-eCARE Support service is designed to help members of the client organisation get up and running in the shortest possible time when they have a PC problem which cannot be solved remotely. Deskside support is specifically focussed on resolving problems encountered with the operating system and core office applications. It also delivers the setting-up of the workspace for new employees based on an on-site delivery approach. Through deskside support, our technical specialists can also respond to individual requests for pre-defined and standardised Installations, Moves, Adds and Changes (IMACs).

If, for example, a new colleague needs a complete image loading onto their PC, then the IT-ec technical specialist can perform this operation on-site if remote installation is not possible.On a large client site, we can designate service engineers who are permanently on hand to provide support services.

On smaller sites, it is more cost-effective to take advantage of the IT-ec mobile service team. Whichever route you choose, you can be sure of expert, professional assistance delivered promptly and courteously. Service management is simplified too, with a flat monthly fee. The pricing is based according to activity. If included in an overall price-per-seat service contract, price is based on a forecast of the number of deskside interventions. This will be reported and managed periodically.

Areas that IT-ec can manage include:

  • Patching and Cable Management
  • Desktop Mass Rollout & Deployment
  • Remote Support
  • Regular Maintenance
  • IT Equipment Maintenance Support
  • IT Relocation Service
  • Operation Systems Upgrade
  • Patches Management
  • Media Degaussing Service


 TEL
 (852) 2193 - 5153
 FAX
 (852) 3744 - 1047
 EMAIL
 info@it-ec.hk
 TEL
 (852) 2193 - 5153
 FAX
 (852) 3744 - 1047
 EMAIL
 info@it-ec.hk